FAQ

Monday -Saturday: 09:00 – 19:00
Sundays & Public Holidays: Closed

Absolutely! Our knowledgeable staff can recommend based on:

– Food pairings

– Occasion

– Flavor preferences

– Budget

Whether you’re hosting a dinner party or looking for a gift, we’re happy to help.

We also have a Sommelier Bot always available on our website. It is located on the bottom right corner. Feel free to ask.

Definitely!
We can help estimate quantities and recommend wines, spirits, beers, mixers and other beverages based on the number of guests, type of event and budget.

Kindly send us an email or visit our shop.

Almost every item we sell is listed on the website, but we sometimes keep special bottles back purely for customers who make inquiries. Our portfolio is constantly growing and changing, especially the fine wines and spirits selection.

If you are looking for a specific product not included on the site, please contact us.

Yes. You can call on +356 21581111. Telephone orders are processed in the same manner as the online orders. Telephone orders may be paid for by credit card (contactless only), cheque, or cash upon delivery.

Yes. Business customers can create a business account through our website. Once the account has been reviewed and approved, you will receive a confirmation email.

Future orders placed using the approved email address will automatically be issued under the corresponding company account.

Yes. Either you would like to receive the order at your place of work or would like to send a gift to someone. Just enter the name and address of the person you want us to deliver to in the ‘Delivery Details’ section when you are placing your order.

Yes. Select Store Pick-Up when checking out.
Orders placed during opening hours are normally ready for collection within 2 hours. We recommend waiting for your collection confirmation before visiting the shop.

No, we are happy to deliver just one bottle. A delivery charge will apply if order is under €50.

Yes. Just select an option to pay on delivery and you will be able to pay by cheque or cash when you receive your order. Contactless card payments are also accepted upon delivery.

Credit facilities are not available for standard retail orders. Approved business customers may contact our sales team to discuss account arrangements.

Yes. Our website uses SSL encryption to help protect information transmitted between your browser and our website. Payments are processed securely through our authorized payment providers, and we take appropriate measures to protect customer information.

Yes. We handle personal information in accordance with our Privacy & Cookie Policy. Information may be shared with service providers where necessary to process your order, payment or delivery.

https://www.hansa.com.mt/privacy-policy/

Delivery throughout Malta is free on orders of €50 or more. Orders below €50 are subject to a €4 delivery charge per address. Gift vouchers are excluded when calculating the €50 threshold.

We currently don’t offer delivery service to Gozo.

We offer next-working-day delivery across Malta for all in-stock orders. Delivery timing may vary depending on the locality, order time, stock availability and peak periods. If an item is unavailable, our team will contact you.

Yes. Simply enter your preferred delivery date in the comments section during checkout and we will do our best to accommodate your request.

Orders for a specific delivery date should be placed no more than two weeks in advance.

We do not currently operate our own delivery service to Gozo. However, orders can be collected from Hansa by a Malta-to-Gozo courier service arranged by the customer.

If you require any assistance in preparing an order for courier collection, please contact our team.

Please get in touch if you would like to place an order to be delivered outside Malta. Email address is sales@hansa.com.mt

If your order or packaging appears damaged on delivery, please notify the driver where possible and contact us immediately.

If you discover damage after accepting the order, please take photographs of the packaging, bottle and contents and contact us as soon as possible so we can assist with a replacement or refund where applicable.

Yes. Products may be returned or exchanged within 14 days, provided they are unopened, unused, within their expiry or best-before date, and in a condition suitable for resale, and accompanied by proof of purchase.
Wine, soft drinks, and beers that have previously been chilled cannot be accepted for return or exchange.

Personalised or engraved products cannot be returned or exchanged unless they are faulty.

We stand behind every bottle we sell. If you believe a wine is faulty, please return the bottle (at least 2/3 full) within 3 days of purchase, along with your receipt.

All returned bottles will be checked by our staff to confirm the fault. If confirmed, we’ll gladly replace the bottle or offer a refund.

Please note: Personal taste preferences are not considered faults, but we’re always happy to help you choose something you’ll love next time.

Yes. Hansa Wines & Spirits gift vouchers are available in physical format and make an ideal gift when you’re not sure which bottle to choose.

You can find them by clicking on this link: https://www.hansa.com.mt/?s=voucher

Available values: 
– €25
– €50
– €100
– €250

Vouchers are delivered in a sealed envelope.

T&C
Gift vouchers are redeemable in-store only at Hansa Wines & Spirits and must be redeemed in full in a single transaction. They are valid for 12 months from the date of issue and the validity period cannot be extended.

Items purchased using a gift voucher cannot be returned. Gift vouchers should be treated as cash, as Hansa Wines & Spirits cannot accept responsibility for lost, stolen or damaged vouchers.

Yes. A personalized gift message service is available on all orders. Just type the message you want to send into the ‘Gift Message’ box when placing your order. The message will be printed.

No. The recipient will receive the order together with a delivery note and any gift message requested. The invoice will be sent separately to the email address provided when ordering.

Simply proceed to Checkout from your shopping basket and you will be able to add an address and gift message for the order.

Yes. We offer gift wrapping for products purchased from Hansa Wines & Spirits. We also have a selection of gift bags, gift boxes and presentation options available for suitable bottles and products.

Some bottles are supplied in their own original presentation box or gift tube.

Yes. Hansa Wines & Spirits is proud to offer a bottle engraving service, a unique service which we currently offer exclusively in Malta.

A selection of bottles available for personalisation can be found in the Engraving section of our website. Engraving is ideal for gifts, special occasions, corporate presents and commemorative bottles.

Bottles currently available for engraving are displayed in the Engraving section of our website.

If you would like to engrave a bottle that is not listed there, please contact us and we will check whether it is suitable. Unfortunately, some bottles cannot be engraved due to their shape, design or surface.

Yes. You can join the Hansa loyalty programme by signing up online or by downloading the Hansa App, which we recommend for the best experience.

Through the app, you can check your points balance, place orders and receive exclusive offers. Selected products are also awarded Double Points, regardless of whether the purchase is made online, through the app or in-store.

While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and may not be expected to come back into stock for some time. In case of orders already paid for we will contact you and let you know of alternatives. You may choose to cancel the order or opt for another product. We are happy to accommodate you either way.

Some products are marked as ‘Subject to Availability’ and as such we may not be able to satisfy your full requested quantity. These products are usually highly allocated and fall within the fine Wines and Spirits category. Delivery times on these products marked Subject may vary. Feel free to get in touch on info@hansa.com.mt if you have any queries.

While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours.

From time to time, items will be discontinued and as such will not come back into stock. When an item is discontinued, we will remove this item from your order. We keep these items listed for a short time for the benefit of customers searching for the product, not knowing it is no longer available.