Terms & Conditions of use

Welcome to www.hansa.com.mt. By using this website you accept and agree to be bound by these General Terms and Conditions of Sale, the Privacy & Cookie Policy and such other policies we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these General Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

These General Terms and Conditions of Sale govern the sale of goods by us, Hansa Wines & Spirits, to you, the customer, by telephone, email, and via our website at www.hansa.com.mt, or by other means, and will form the basis of any contract of sale between us. Please read them carefully before placing your order as you will be deemed to be bound by them. Copies of these terms and conditions are available on request. Please read them carefully before placing your order and print a copy for future reference.

You may register with us when purchasing items by telephone to a Customer Services or Client Services representative or by means of the Website. Please ensure any details you provide us with are true, correct, complete and up to date. Inform us immediately of any changes to those details. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. You can access and update your details using the 'Your Account' area of the Website.

We reserve the right to terminate accounts, remove or edit content or cancel orders at our discretion, but without charge to you.

Your orders are an offer to purchase goods from us, we will confirm receipt of your order by sending you an email summarising the details of your order (‘Order Confirmation Email’) or otherwise confirming your order back to you; this is the point at which we accept your order and the contract is formed (subject to these General Terms & Conditions). The contract is completed when the goods are delivered (also subject to these General Terms & Conditions).

All orders for goods made by you on the website or by telephone are subject to these Terms and Conditions.

Amendments: we make no guarantees that once placed and paid for, an order can be amended. If you wish to amend an order you must notify us by phone as soon as possible and provided the order has not already been processed through for delivery we will try to amend it. We also reserve the right to cancel or amend your order before the goods are despatched if the goods are no longer in stock (see Substitution below).

Large corporate orders, for delivery to multiple addressed please get in touch by phone so we can guide you through the process. Payment or partial payment might be required for large orders prior to delivery.

Hansa Wines & Spirits may substitute an item of equal or greater value than the original item listed, or issue a refund for the product. This applies to items within Hampers, Gift Boxes and mixed orders. Where we have substituted an item, you may elect to receive a refund rather than accepting the substitute item by contacting sales. We will process any refunds within 7 working days.

Payments may be made when placing the order online, payed orders receive priority in delivery schedule. Alternatively, customers may opt to pay on delivery either by cheque or cash. We appreciate if exact or nearly exact change is given to delivery person when paying cash.

Our website uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.hansa.com.mt in your browser address window. A small locked padlock will also appear in the address bar of your browser window.

These services enhance your existing card account against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card. Once you've registered and created your own private password with your card issuer, you will be prompted automatically at checkout to provide this password each time you make a purchase.

Please note: Your Verified by Visa, Mastercard SecureCode™, Paypal or local Credit Cards (APS Premier, BOV Cashlink) passwords are not your Hansa Wines & Spirits account password. Hansa Wines & Spirits do not have access to your Visa, Mastercard SecureCode™, Paypal or local Credit Cards (APS Premier, BOV Cashlink) password or authentication methods which allow payment approval. Please note that we cannot guarantee the security of data when communicating with Hansa Wines & Spirits via email or fax. Accordingly please do not send us payment information using those mediums. For details of the security measures we employ please read our Privacy & Cookie Policy. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

For corporate orders, in addition to the payment methods mentioned above, payment by bank transfer (see details below) can also be accepted for phone/email orders but please note that the order will not be confirmed, until payment is received which can take 3-5 working days.

Products are invoiced in Euro at the price at the time of your order. Prices displayed in any communication and on the website include VAT which will be applied at the current rate where applicable. If there is an error in pricing we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders.

The delivery charge is an additional cost. Please refer to our Delivery Information for full details.

Cheques are to be made out to Hansa Wines & Spirits, and dated with the date of delivery as requested by law.

We have made every effort to ensure that the goods displayed on this website and in other communication conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions (including wine vintages, please note all images are for illustration purposes only) of items on the website and brochures are quoted as accurately as possible. The colours you see will depend on the resolution of your viewing device and we cannot therefore guarantee that your device’s display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.

Full details of the information that we collect about you, and how and why we use it are set out in Privacy & Cookie Policy, which is here.

We only sell alcohol to persons who are 17 years or older. If you are under 17, you may use our website only with the involvement of a parent or guardian. By placing an order with us it is confirmation that you are of legal age.

Proof of ID may be requested when delivering. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy alcoholic products if you are underage or for someone else who is under age.

A personal gift message can be included with all orders. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible. The gift message will be written inside a generic card on the inside the packaging. If you would like to include additional items that are not available for purchase from our website or outlet we are able to do so. However we do not assume responsibility of the item(s) at any point in time.

www.hansa.com.mt, its products and content are protected by intellectual property laws. You are only allowed to use content found on this website as expressly agreed by Hansa Wines & Spirits Ltd. Any reproduction or redistribution of our intellectual property rights may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Nor can we promise that the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.

Information provided in the discovered section is compiled from various sources including but not limited to the following:

  • Guildsomm.com
  • Wine Searcher
  • Decanter
  • Oxford Companion to Wine
  • Wine Folly
  • The Science of Wine
  • Understanding Wine Science
  • Scotch.com
  • Wine Grapes, A Complete Guide to 1,368 Vine Varities, Including their Origins and Flavours by Dr. José
  • Country and regional specific websites run by governing bodies and other entities representing the wine and spirits interest of respective countries and regions.

Hampers and Gift Boxes contain only the items listed. Some wine vintages may vary according to availability and any props used in the photography are NOT included in the hampers or gift boxes. Packaging may vary. In the event of supply difficulties, we reserve the right to make substitutions with items of equal or greater value.

If you wish to cancel your order, please contact us on +356 21581111. In the case of international orders, it may not be possible to cancel the order if it has already been despatched. We do not accept returns for international orders. Please see International orders section.

Orders below €100 will incur a €4 delivery charge. Value of orders excludes event tickets and gift vouchers. €4 charge is added on to the invoice automatically at checkout.

We deliver all over Malta. Deliveries to Gozo we suggest one of the Malta to Gozo courier companies.

Once payment for order is confirmed, deliveries are executed according to locality schedule shown below.

For export orders kindly get in touch with [email protected]

In "Delivery Section" section of the checkout insert required details.

If you need an order on a specific date kindly let us know in the comments section.

If possible, please let us know where and with who the order can be left if you are out.

If the delivery cannot be completed a card will be left with a phone number so another delivery day can be arranged. We must either obtain a signature or know where the consignment can be left (as above).

If you wish to return purchases, you are entitled to do so within 14 days of purchase. You may do so by bringing the items you wish to return to our store at 29, Barnaba Street, Bugibba, SPB1312, Malta, along with the invoice or receipt of purchased item.

Returns are only accepted when goods are returned in a resaleable condition, i.e. label and packaging need to be intact. Products sold as full cases are required to be returned as full cases. Products that have been chilled will not be accepted.

When receiving delivery and signing for goods, you are confirming that all items delivered are as ordered and of satisfactory condition. Any claims may not be entertained unless sufficient proof brought forward to sustain claim.

For international orders kindly contact us on [email protected] so we can provide an accurate shipping quote.

Items for delivery outside the European Union may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You, the customer, are responsible for import duties, taxes and fees incurred on your purchases. However, for orders placed on our website, you will be charged the delivered price excluding any customs duties or fees required at country of delivery. Customs authorities may request personal information such as Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned, we therefore recommend that the recipient’s telephone details be included with the order. In this instance we are unable to refund the cost of postage and packaging. Please note that for items you order, you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. Hansa Wines & Spirits cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.

Save to the extent that we are responsible for foreseeable loss and damage caused by us, to the maximum extent permitted by law, Hansa Wines & Spirits accepts no liability and shall not be responsible for any loss or damage, whether foreseeable or otherwise, including direct, indirect, consequential, special or exemplary damages however they may arise.

We will not be responsible to you for any delay or failure to comply with our obligations under these General Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control, unless you have expressly provided us with a date by which a delivery must be made.

We reserve the right at any time to make changes to these General Terms & Conditions of Sale, Privacy & Cookie Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order from the website or other means. We may transfer our rights and obligations under these terms to another organisation. However you may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Hansa Wines & Spirits Ltd

Registered in Malta, with MFSA, C24587

Registered address:
29, Barnaba Street,
Bugibba,
SPB1312,
Malta

VAT MT1060 - 0527

Contact us at +356 21581111 | [email protected]